Every brand talks about being more personalized and empathetic in CX.
But when it comes to execution, how are they actually doing it?
In this on-demand webinar, discover how voice bio-signals unlock real-time caller understanding and help CX leaders close the empathy gap.
What you’ll learn
• The empathy gap in CX and why many brands struggle to connect emotionally, even with all the data available today.
• How voice bio-signals reveal who is on the line and enable personalization, even for first-time callers.
• Key use cases that brands are benefiting from today, including dynamic call routing, next best offer, and next best action.
Speakers:
Jack Caven, CEO & Founder, VoxEQ
Cliff Martin, Executive Director of CX Transformation, TTEC Digital
Moderator: Karlee Kennedy, Head of GTM & Sales, VoxEQ