Deploying the AI solution for imposter-fraud risk detection

Challenge

Fraudsters are increasing the number of impersonation attacks through call centers (account take over) by using personal data purchased on the dark web, social engineering, and even deep faked voices. These attackers also expanded targets to include agencies not typically victimized before.

The challenge is to find a solution to help government agency call centers quickly and accurately predict whether the caller is truly the customer, lawyer, social worker, other authorized representative – or an attacker. In any language and in real time. At scale and low cost.

Solution

Leverage VoxEQ Verify service to ensure and confirm identify and thwart fraudulent actors early in the call, often before the agent engages, when the cost and the risk are lowest. All in a privacy preserving manner that protects agencies and their clients, while also reducing call handling time.